Much of the time when people think about content management the first thing that comes to mind is some form of technology. This is normally thought of as a “box” that you can just plug into a network and all of a sudden your content is organized and everything is easy find.  Unfortunately, as far I know there is no magical box on the market today like that or that will be successful without following  some basic user protocols.

Technology is only one component of content management. Another very important component is process.  By solving process problems, many organizations may find that there is no need for a technology solution. Jeffrey Veen says that buying software to fix a process problem is “like buying Microsoft Word hoping that it will make you a better writer.” (Veen, Jeffrey. (2004). Making Your Content Management System Work for You: An Interview with Jeffrey Veen.

So, before you run out and buy that new content management software or document management system you may want to first review your organization’s processes related to the content life-cycle. You may be surprised at what you find.

Miller Montague