Two Years & Answer Maven Business is Good

July 7, 2010

Answer Maven has been busy this summer.

  • Duty as Chair of SLA Legal Division complete after the end of the Annual Conference in mid-June
  • Working with a great team on the planning for  the Lucene Revolution User Conference to be held October 7-8, 2010.
  • Finalizing the second custom taxonomy for two different clients
  • Content Management and e-Discovery business development underway with Miller Montague

In the meantime, Miller and I are working out lots of details.  We are excited about the work we will be doing in the e-discovery arena.  He is  all set for a certification course next week.  I continue to bone up the industry at large.

So Answer Maven has a lot going on, which is great news.

Today, I want to take a moment to share just a couple of observations that I have made during the last few weeks of work.

  • Quality is important. If the semi-colons and date formats are the major topic of discussion about a deliverable  that’s a great thing.

You may wonder why I say that, the truth is that if that type of detail is the focus of attention the content is where it needs to be.  Delivering the highest quality of content to a client is success.

  • Open Source Search must not be ignored.

The opportunities in this arena are boundless because the community drives improvement.

  • All the old stuff offers new opportunities

Businesses that deliver the same-old same-old underestimate the shifting factors in both client expectations, technical abilities and dreamed of opportunities.  Transitioning business models is a difficult but necessary undertaking.  I understand that it is more difficult for large companies to shift quickly but the out-and-out refusal of a company to transition to new models can be the death toll.

I love having the opportunity to talk with my clients about their transition opportunities.  One recent transition idea was so simple in concept that I was sceptical at first.  As we discussed use scenarios the possibilities seemed like real opportunities.

Much in Answer Maven’s consulting work needs to be transitioned and that work is underway.  Are you busy with the daily grind or have you thought about your transition opportunities?  What is old that you need to make new again?  If you can find those gems and execute the innovations business is good.

Constance Ard July 7, 2010


Serendipity Leads to Satisfaction: Building a Business On Your Expertise

February 16, 2010

In my last post I discussed the start of my independent information professional career and the need to be flexible.  In this post I want to talk a bit about building a small business and the parts I enjoy the most about my own business.

We all know that marketing and networking are essential parts of building any business.    Luckily in the 21st century we have social media tools that truly make it easy to do with a few pushes of a few buttons.

Strategic Social Networking - Fitting the right tool to your information needs.

I’ve talked often about the need to use these tools strategically and have advised clients on the this same business issue.  I have been lucky to lately be involved in planning networking events and participating in a new effort by the ArnoldIT group to unmask the strategies of social media for business purposes.

When I was interviewed last week, Ms. Hughes asked me how I got my book deal.  The answer is almost serendipity.  The truth is that my editor mentioned a few items when she contacted me:

So social media tools and professional involvement are key components to exposure and subsequent opportunities.

As the social media tools develop features and applications your marketing strategies will have more flexibility and opportunities.  You may be so busy running your business that you feel overwhelmed by the opportunities lost because you don’t have time to devote to your social media presence.

I know that I certainly feel that way at my busiest.  It is always more important to do the work that  is the basis of my business than the work related to getting the word out about my business.  In reality neither component should be ignored.

I prefer to spend my time developing information content access processes for my clients than talking about how well I do the work.  Unfortunately, without telling you that I am capable of developing information and content management frameworks that allow your users to access the data necessary for their job, I have no business.

Ms. Hughes asked me last week, which part of the work I’m doing now I enjoy the most.  The true answer to that question is what it has always been for me as an information professional: helping the user find what they need to do their job.

As an IIP I can take that work to different levels than the training and research assistance that was such a major component of my work as a law librarian.  Now I can assess the current status of information practices, the effectiveness of tools being used and develop practices and recommend solutions that improve the end users ability to get the information they need when they need it.

Information users want relevant, current information that is delivered in a timely fashion.  The right policies, procedures and professionals are the key components necessary to give users what they want.

I use my blog, as a way to expose potential clients to my ability to offer them a useful solution to their information and content problems.  My blog is promoted through Twitter.  I use Facebook and Linked-In to network and those are just the top 3.  There are many other niche tools that I have dipped my toes into in an effort to assess their usefulness to solve an information problem as well as being used for marketing.

Being a librarian, I never look at social media tools as one-dimensional.  Social media is a research tool, a networking tool,  and a content management application.  Finding the right fit and the appropriate tool can be confusing. Luckily there are many information professionals such as myself to help busy business owners and information users apply the right solution to their own information needs.

Constance Ard February 16, 2010.


Being Independent Allows Flexibility

February 15, 2010

Last week I had the opportunity to share some cocoa and conversation with a fellow librarian who is working on her MBA.  She asked to interview me for a project she was working on related to Independent Information Professionals.

The conversation ranged from how I got started to how I plan to continue building my clientele.  I spent a lot of time talking about the mentors and others who supported me in making the switch from employee to self-employed.  I iterated the fact that I had a client to begin with who also became a mentor and another mentor in the business who has helped me learn lots of the ins and outs of being and Independent Information Professional.

Independent Information Professionals benefit from Flexibility

In addition to the people behind me, I also have been given some unusual opportunities early in my IIP career.  For instance, being approached late last summer to write a book.  I don’t think that happens to many IIPs early on but it was an opportunity I could not refuse.

My interviewer seemed surprised by my adamant statement, that I did not plan for this change in career and that I was not good at setting out long-term career goals for myself.  Every thing I have done in my career path has been time and opportunity based.

My first full-time professional library job came from meeting the hiring librarian at a conference and pressing my resume into her hand at that initial meeting.  Starting Answer Maven was a result of assessing opportunities and hurdles in changing jobs in my then current setting.  Having people in my corner saying “You can do this” gave me some courage that I didn’t have myself.  And that courage was a necessary component for the switch.

Now, although I don’t plan for my own career moves you must understand that once a path has been chosen, I dedicate myself to succeeding.  So I do plan for things within my IIP career.  I set marketing goals, I continuously strive forward and I have realistic milestones set that ensure that I do not remain stagnant.

The funny thing is that the goals I set often transform into something larger.

  • Attend 1 networking event per month

has become

  • Assist in the planning and execution of one networking event per month.
  • Write for 1 article publication per quarter

transformed into writing a book as opposed to an article.  Trust me writing a full length book/report is way harder than writing a 500 word article.

So if I have one piece of advice to offer up to anyone in the independent information profession it is to take opportunities where they present and be flexible in how you execute the actions necessary to meet your goals.

Constance Ard February 15, 2010


Opening Credits: Small Business Job Creation Bill Introduced

December 29, 2009

The Senate Committee on Small Business and Entrepreneurship has introduced a bill to increase SBA loan limits, decrease fees and provide more government guarantees according to a December 28, Findlaw Free Enterprise post.

The House has introduced similar legislation. And according to this Findlaw Free Enterprise post, the Jobs for Main Street Act also includes some provisions related to the SBA.

The bill even gets into the local economic stimulation efforts by allowing for an SBA website directory of local lenders.

Constance Ard December 29, 2009.


Growth Spurts Strain Information Management Processes

November 10, 2009

Many times, companies that grow organically continue to use their information management processes that were in place before their adolescent growth spurt.  Using different buckets for shared content and locking down content is sometimes an obvious answer to information security issues.

Sometimes, those lock downs decrease productivity more than secure information.  Collaboration is an important part of content companies and in today’s world most companies are content companies.  That doesn’t mean that security isn’t important to companies with valuable patents or confidential client information; those firewalls remain critical parts of your information processes.

However, there are times when a company grows by baby steps, and then suddenly they have an adolescent growth spurt that pushes the fit of the old processes. Often the growing company is so focused on the product that is causing that stretch that the infrastructure is overlooked.  A lot of things contribute to the successful delivery of the product.  While you may be able to stumble along for a few years without paying attention to your technology  upgrade plans, your content production and information sharing processes and your employee promotion and transfer opportunities, eventually all of that will catch up with you at a time when it is most critical to your continued success.

information management processEven if your company operates in the typical teenage manner, drifting through the days from activity to activity, forward movement is ongoing.  The teenager finally realizes its time to think about “the future” and plans are made and executed for college applications, moving into an apartment with their friends etc.  The company too can drift forward until its time to think about “the future” and suddenly have their attention grabbed by the inefficient processes.  Once that happens, thinking critically about how to share information and with whom is a necessary first step. Decentralized files in a collaborative environment is a handicap that is easily overcome.  In a later post, I’ll discuss some of the solutions that are available to you for this first step from company adolescence to adulthood in information management.

Constance Ard November 10, 2009


Women and Minority Owned Business: The Key to Economic Stimulus

November 5, 2009

Last night was the culmination of a month and some change worth’s planning and organizing for The Seed 2020 event in Louisville KY at the Muhammad Ali Center.  This event was conceived with the sole purpose of offering women and minority owned businesses a strong voice and networking opportunity to promote themselves and their business in the local area.

A lot of people helped make the night a success.  We have over 70 RSVP’s attendees and many walk-ins.  (Official event wrap-up is not complete, I will update official numbers when that occurs.)  10 local women and minority owned business speakers presented and the keynote address by Dr. Emeka Akaezuwa was inspiring.  People in the room met each other and only towards the end did the energy begin to fade after two and half hours of the doors opening.

I left with the sense of accomplishment in that the concept we discussed in late September had truly come to life.  The room was filled with people from all walks of business and they were succeeding.  Some people who attended were looking for job opportunities and they found them.  Small business is flexible, creative, and innovative.  These three keys to business success in challenging times will lead to economic stimulus.  Our attendees, organizers and speakers demonstrated their ability to profit  by employing those keys to success.

Our sponsors, Frost Brown Todd, Louis Roth and Arnold IT funded a truly special event that connected people within a community that will benefit all.

Constance Ard November 5, 2009


New Type of Networking for Small Business in Louisville KY

October 21, 2009

On November 4, 2009 at the Muhammad Ali Center a new direction in networking will get underway.  The Seed 2020 is an event being organized to give word to women and minority owned-businesses who don’t travel in the GLI circle of networks.

This is an event organized by myself and my colleague Keisha Mabry and is the inspiration of Stephen Arnold.  Business networking in Louisville always seems to have the same faces in the crowd and rarely do attendees hear what a business really needs or how they are a unique offering from everyone else.

Our intention is to use a framework that keeps the event moving smoothly and on schedule but allowing our speakers to really ask for direct support in whatever format they need.  For instance a new business that hasn’t even begun yet needs partners and investors to get started, this is an opportunity to make your pitch.  A consultant that has been in the business for a while has some wisdom to pass along about staying profitable during hard times, use this venue to pass it along.

Small businesses have so much to offer and networking to highlight those offerings for specific purposes is a beneficial action.  There will be time to hear the speakers and really talk with each other during this event.  Now is the time to be visible and we want to widen the visibility beyond the GLI crowd in the Louisville area.

For details about the event and to register to speak or attend please go to TheSeed2020[dot]com.

Constance Ard October 21, 2009


God Made Dirt and We Start From There

April 28, 2009

Michael Grunberg is not the typical Somerset Kentucky businessman. His finesse and style peg him as an outsider, albeit, a welcome outsider to the region. A while back, I sat with Mr. Grunberg during one of his visits to his latest investment endeavor, Somerset Energy Refining. For those of you who don’t recognize the name, this is the restructured entity that once was Somerset Oil Refinery.

Mr. Grunberg read the writing on the wall and looked for opportunities to diversify his real estate investments. In the classic recipe for success of buying low and selling high, Grunberg seized the opportunity to resurrect a broken business.

Of course success was the end game and in order for this diversification venture to succeed Grunberg needed to identify why the business had failed in the first place. The advantage that Grunberg had was capital. This overcame the challenges of previous owners who were deep in debt with little or no capital.

As with any successful business, financials and review on paper is never enough to guarantee success. A visit to Somerset was in order to seal the deal. He was pleased with what he found with “the Lake,” the summer month car shows and the energy of the community. Nothing about this investment was easy except the decision to invest.

Thanks to Somerset Oil’s bankruptcy, Grunberg was able to take this teacup refinery and apply money, discipline and talent to maximize the investment. The bankruptcy trustee had done the fat trimming and thus it was Grunberg’s job to make good business decisions.

To begin the process Grunberg retained and is hiring the proper talent. The goal is to make a profit at all levels of the barrel. Using the cumulative experience of the people will accomplish that goal. Many of the long-time employees of Somerset Oil are proving critical to the success of Somerset Energy. Both office and refinery operations personnel are considered by Grunberg to be “key personnel.” Many of the operators and maintenance workers that kept the refinery properly mothballed to prevent corrosion and guarantee safety and environmental measures were maintained were critical to closing the deal. Grunberg closed on a working and permitted refinery, albeit down for much needed repairs, deferred maintenance and upgrades.

Reliance on intellectual capital is not an anomaly in Grunberg’s business practices. In every asset purchased brokers and key personnel are important. Grunberg has benefited from the “please take her” sentiment of closing deals that ensured that important people who know the ins and outs of the business continue. Grunberg trusts and admires the intellect of others. According to him, the trick is to identify the brighter folks surround yourself and learn from them or at least listen and emulate.

Somerset Energy Refining is an 80 plus year business. Grunberg sees his role as a sometimes taskmaster and arbitrator with no need to micromanage. Probably reassuring to some of the employees is Mr. Grunberg’s philosophy that old is not necessarily bad. This doesn’t mean that there isn’t room for new technology. As the refinery looks to maximize profits, high-tech investments and technology updates will be a priority. One future investment may be wireless data valves for flow rates maintenance and a vacuum tower.

It is interesting to note that Mr. Grunberg’s greatest challenge in this business venture has been the need to mend fences. When Somerset Oil failed, regional producers needed to go elsewhere, jobbers and independent truckers filled the vacuum. That caused an increase in cost to the producers because these jobbers are middlemen. The solution pondered by Grunberg: having the truckers come into the Somerset Energy fold. Resistance is anticipated. Other solutions for overcoming the sourcing issue: rail transport from other regions, allowing the purchase of crude at rates that compete with Marathon. The business decisions Grunberg faces are challenging. His commitment to intellectual capital and his broad-spectrum thinking are equal to those challenges.

It is critical for Somerset Energy’s success to get the regional crude in. An advantage that should not be underestimated is that GM, Mercedes, Chrysler and Ford approve the gas produced by Somerset Energy. The diesels viscosity is greater than that of other area producers, making their “off road” diesel second to none.

In short, Grunberg has committed to competitive advantages that maximize the benefits of the product and the people.

I must admit to being amused by Mr. Grunberg’s stated expectation that the area would be more rural. He seemed to enjoy the duality of the region’s suburban traits and rural access. Personally, Grunberg seems to be challenged by the slower pace of business. He says, “it’s tough to keep the ADD (attention deficit disorder) in-check here.”

The location is an advantage as Grunberg works to recruit and retain talent. Thanks to the proximity of Lexington and the fact that most people enjoy living in the Somerset region it’s easy to entice people.

What does he like the best about Somerset so far? “The weather.” I think he may have even embraced the old Kentucky adage: If you don’t like the weather wait 10 minutes.”

Author’s Note:  This article is based on an interview with Michael Grunberg conducted in December 2008 and has just been released from consideration by another publishing venue.  The title is a quote from an employee at Somerset Energy Refining that Mr. Grunberg has embraced.


Research Source: Business

February 10, 2009

Read this post for a fuller explanation of the enhancements made to Business.gov.

Since I was not a previous user I can’t contrast the “improvements.”  I will say however, that letting the consumer Answer a question seems a good step in narrowing the field for their search.

I appreciate the simplicity of the sites organization by focusing on legal requirements: register a business name or corporation, obtain a license.  These are important steps for small business owners and making it easy to locate the requirements by entering a zip code and choosing a business type could not be simpler.  Unfortunately, when I tested the search this morning I received an error message.

The practical advise offered on Business.gov is also refreshing.  All in all the site seems like it will be easy to use and offer comprehensive information for small business owners once those technical glitches are worked out.

Constance Ard February 10, 2009


Research is a Commodity

August 28, 2008

Last night I attended a small networking event attended by professionals in a variety of businesses.  This event combined my efforts for networking on a business and volunteer level.  I served as the past-president of the Louisville Youth Group for several years and we are currently seeking board members, so I plugged that need last night.

As the conversation flowed, one of the members mentioned that he had published a book recently and had a new book coming out soon.  I was on the far end of the table so I missed a lot of the details of that conversation.  However, the thread moved down the table and another member mentioned some research she was doing of a more clinical nature.  She mentioned that she would need some statistics as well as some primary material based upon interviews of the target audience.

The thread of this conversation caused me to wonder, as I reflected upon it during the wee hours this morning, about how research and information analysis is part of every day life.  Math has its place but so do research skills.  New technologies do not change the need for empirical data, it just changes the methodologies.

How do professionals, who must conduct research to accomplish their task, bridge the gap when the methodologies they used 20 years ago have changed by force of technology?  Continuing Education courses in some professions may teach people how to adjust their technique.  Do all professions concentrate on information gathering methods when providing continuing education or do professionals flounder because they haven’t been given the opportunity to learn how to navigate the new waters?

How do you stay ontop, especially as a solo practitioner or self-owned business of the information research trends in your industry?  How do you conduct market research on your own or is it viewed as a line-item expense that you will pay an information professional because your commodity is not research but mine is?

Note:  This post is truly a reflection of intellectual curiosity on my part.  As the Answer Maven conducts market research and searches for topics to write about here and in other publications, I have the luxury of knowing how to do the research.  I hire out for a lot of the complex math associated with owning a business because that is beyond my skill set.  So I truly am interested in knowing how small business owners in any field gather the information they need to conduct business.  Are the skills you learned in college or graduate school enough of a basis to help you bridge the gaps?  Please leave comments with your responses.