Protect the Librarians

August 17, 2009

I’ve been thinking a lot lately about the future of librarianship.  This, of course, causes me to be much more attune to any entry in my RSS feeds that discusses the topic.

I often find great wisdom in Robert Ambrogi’s posts and this one commenting upon Jonathan  Zittrain’s AALL opening session (as presented in Rebecca Tushnet’s 43(B)Blog). What really captured my attention was this:

Protect the Librarians

“As I understand the speech, Zittrain’s  point is that we need not protect the library, per se, but the librarian.”

The value of information professionals is becoming more critical to information seekers and users.  Without the expertise of professionals we risk losing important data.

Now, I’m a bit of a cynic, I think that depending upon who you are speaking to a Keynote is definitely going to say something that makes the crowd feel warm and fuzzy.  I don’t think that every keynoter rings false.  I for one, was skeptical that Gen. Colin Powell could speak to the Special Libraries Association and make me feel like he understood information professionals, and yet he did.  I actually walked away from that Keynote thinking this guy really got it.

I think Professor Zittrain gets it too.  Between clouds and social media and open source and commercial database the wealth of information seems unfathomable.  Training librarians that understand the sources and structure of information in these current and continuously evolving formats is necessary to knowledge age success.

Librarians must continue to educate themselves and market their value as the professional who makes sense of the maddening information sources.  Information professionals will help you a) retrieve the necessary data more quickly  and more efficiently than the whiz kid tech geek down the hall and b) train you to do the simple stuff yourself, so that you can move forward.  Perhaps, most useful to you will be learning how to recognize what you are capable of and what should be given to the professional so that efficiencies are maintained.

We can talk about all sorts of stats if you want but the simple equation is Librarians save you time and money because they are efficient information gatherers and disseminators.  If you want to be successful protect your librarian.

Part II of this will be how librarians should behave in order to protect themselves.  We are by now means infallible and the tech geek has nothing on our own geekiness.  So tune back in for my comments on the need for professionals to be professional and not feel that the world is owed to them just because they operate in a “noble” profession.

Constance Ard August 17, 2009


Social Media: The Buzz in the Hive

June 8, 2009

Last week on the train from DC to BWI, I overheard a conversation about social media.  It made me realize that the general public truly is adopting technology that techs and geeks and librarians have been using for years.

With this mass adoption there is potential for greatness:  both good and bad.  Guttenberg was the first self-publisher and today the trend continues.  This blog is self-publishing.  Further applications like Facebook and Twitter offer status updates… what a person is doing and/or feeling.  The sharing of information through these sites can offer up to much minutia.  Used strategically these tools can allow individuals and businesses to publish powerful data that attracts clients and solves problems.

Solving a business problem in 140 characters is really good bait.  Fishing for the prize catch takes perseverance.  The self-published data, the connections and the shared links that are posted offer a sea of rich data.

Self-published status updates mixed with connections and links that are shared and you start to get a full 180 profile of an individual.  You know what causes they are interested in, what they like to do for fun and what networking groups they are using to benefit themselves and their business.

The investigative potential within these tools is tremendous.  Learning about product recommendations and company complaints through Twitter can provide businesses with a method of pre-empting problems and gathering primary market research.  Investigating the people connections provide through the networks can be used in litigation to unseat a key witness.

There are as many ways to use this information as there are to gather it.  If you are not thinking about this in your due diligence and business practices, why not?  Do you think this is a fad that will pass while you sleep?  It may, but chances are that there’s something even more data rich pushing social networks out of the way.  As fast as technology changes, information will fill the bits and bytes.  Are you ready?


Business and IT: Collaboration Benefits Business

May 27, 2009

The inspiration from this post came from this quote:

While I couldn’t agree more that IT organizations need a track where technical excellence is rewarded with a solid career path, I still think those technical experts need to spend real time with business peers. ( Practical Analysis: Reaquaint Yourself With Your Changing Business by Art Wittman)

In recent years I have seen the blending of library and IT due to the fact that digital information is growing.  This forced collaboration has not always been comfortable.

Librarians as a general rule enjoy working with others and try to make all relationships work.  (Note: as a general rule…there are those of us who just want to get down to business and avoid the touchy feely stuff.)  IT, as a general rule, has seemed more comfortable with the technology than the technology users.  Taking the strengths of both and blending them to benefit business is the ideal situation.

Each service provider, and librarians and IT truly are service providers, must recognize the strengths and weaknesses of their colleagues and partner to maximize business investments.

Understanding how users seek and apply information is the librarian specialty, providing the technological infrastructure to deliver the information is the IT domain.  Users don’t care who is making it happen behind the scenes as long as they get the data they expect and need when they hit enter to send their search to the data wasteland.

Collaboration between IT and Librarians is becoming smoother.  IT is learning how informaiton users seek and apply content.  Librarians are raising their awareness of the infrastructure and programming demands on making search work.  Optimizing the skills of both groups to deliver content efficiently is good business.

If your organization is not combining business goals with content management practices, you are using resources inefficiently.  In the current economic climate businesses should be assessing internal practices, evaluating current information resources and ensuring the collaboration of IT, librarians and business peers to maximize resources.

The collegial relationships that are growing between the tech and management side of information is a strong company asset.  Are you using it for your benefit?

Constance Ard May 27, 2009


Finding Content

May 20, 2009

There is a lot of data out there that states that business suffers because information can not be located.  Is this a problem? Yes!

If you are working and trying to use internally created content to advocate, sell, or succeed, it is critical that you are able to find organizational content.  All of my regular readers know that I strongly support the telephone as the number one most powerful research tool.  Unfortunately, information users get frustrated by the need to use the phone to find something they perceive to be a simple task.

If you work for an organization and want to find content created for and about you, can you do so without picking up the phone?  Even if you use Google or Cluuz are you satisfied with the results?

If not, is lack of findability caused by the the “search engine” (internal or external) or is it because of content distribution?  Are the two mutually exclusive?

In my opinion, digital content is so easy to create and upload that no one thinks beyond the upload.  In today’s cloud computing environment, tags are easy to create and content abounds. The million dollar question is:  is content findable?    I don’t really care if it’s “searchable”  because the search is just an action to get me to the data I’m seeking.  I want to FIND information so that I can use it.

So do the tags I use make my content on this blog “findable”?  I think so…I do pride myself on being a good taxonomist.   (So if anyone needs a good custom taxonomy to make your content findable…give me a buzz.)  I aim for descriptive tags that are consistent and fit into categories.  Of course, the more content you have, the more complex your tags/taxonomy/categories become.  Consistency in applying those tools is important.

If you are a digital content creator, you must be flexible and structured.  Growth of categories and tags is inevitable but consistent application increases the findability.  If you are an organization that has multiple content creators it is important to findability to establish procedures that ensure consistency in “tagging”.  It’s hard for content creators to keep at the forefront of their minds as they work, that other people, complete strangers, need to be able to find their content.  Thinking about how to bring people in and give them the content they need ensures success in advocacy, sales and success.

There is more to the digital revolution than uploading content.  Metadata is important, no matter the process of adding to your information.  Metadata helps make content easier to find so that decision makers can locate the information they need to support their work.   So if you are publishing content, either internally or externally to/for your organization think strategically about the processes and procedures that will make your content findable and usable…having it just sitting there defeats the purpose of creating content.

Constance Ard May 20, 2009


God Made Dirt and We Start From There

April 28, 2009

Michael Grunberg is not the typical Somerset Kentucky businessman. His finesse and style peg him as an outsider, albeit, a welcome outsider to the region. A while back, I sat with Mr. Grunberg during one of his visits to his latest investment endeavor, Somerset Energy Refining. For those of you who don’t recognize the name, this is the restructured entity that once was Somerset Oil Refinery.

Mr. Grunberg read the writing on the wall and looked for opportunities to diversify his real estate investments. In the classic recipe for success of buying low and selling high, Grunberg seized the opportunity to resurrect a broken business.

Of course success was the end game and in order for this diversification venture to succeed Grunberg needed to identify why the business had failed in the first place. The advantage that Grunberg had was capital. This overcame the challenges of previous owners who were deep in debt with little or no capital.

As with any successful business, financials and review on paper is never enough to guarantee success. A visit to Somerset was in order to seal the deal. He was pleased with what he found with “the Lake,” the summer month car shows and the energy of the community. Nothing about this investment was easy except the decision to invest.

Thanks to Somerset Oil’s bankruptcy, Grunberg was able to take this teacup refinery and apply money, discipline and talent to maximize the investment. The bankruptcy trustee had done the fat trimming and thus it was Grunberg’s job to make good business decisions.

To begin the process Grunberg retained and is hiring the proper talent. The goal is to make a profit at all levels of the barrel. Using the cumulative experience of the people will accomplish that goal. Many of the long-time employees of Somerset Oil are proving critical to the success of Somerset Energy. Both office and refinery operations personnel are considered by Grunberg to be “key personnel.” Many of the operators and maintenance workers that kept the refinery properly mothballed to prevent corrosion and guarantee safety and environmental measures were maintained were critical to closing the deal. Grunberg closed on a working and permitted refinery, albeit down for much needed repairs, deferred maintenance and upgrades.

Reliance on intellectual capital is not an anomaly in Grunberg’s business practices. In every asset purchased brokers and key personnel are important. Grunberg has benefited from the “please take her” sentiment of closing deals that ensured that important people who know the ins and outs of the business continue. Grunberg trusts and admires the intellect of others. According to him, the trick is to identify the brighter folks surround yourself and learn from them or at least listen and emulate.

Somerset Energy Refining is an 80 plus year business. Grunberg sees his role as a sometimes taskmaster and arbitrator with no need to micromanage. Probably reassuring to some of the employees is Mr. Grunberg’s philosophy that old is not necessarily bad. This doesn’t mean that there isn’t room for new technology. As the refinery looks to maximize profits, high-tech investments and technology updates will be a priority. One future investment may be wireless data valves for flow rates maintenance and a vacuum tower.

It is interesting to note that Mr. Grunberg’s greatest challenge in this business venture has been the need to mend fences. When Somerset Oil failed, regional producers needed to go elsewhere, jobbers and independent truckers filled the vacuum. That caused an increase in cost to the producers because these jobbers are middlemen. The solution pondered by Grunberg: having the truckers come into the Somerset Energy fold. Resistance is anticipated. Other solutions for overcoming the sourcing issue: rail transport from other regions, allowing the purchase of crude at rates that compete with Marathon. The business decisions Grunberg faces are challenging. His commitment to intellectual capital and his broad-spectrum thinking are equal to those challenges.

It is critical for Somerset Energy’s success to get the regional crude in. An advantage that should not be underestimated is that GM, Mercedes, Chrysler and Ford approve the gas produced by Somerset Energy. The diesels viscosity is greater than that of other area producers, making their “off road” diesel second to none.

In short, Grunberg has committed to competitive advantages that maximize the benefits of the product and the people.

I must admit to being amused by Mr. Grunberg’s stated expectation that the area would be more rural. He seemed to enjoy the duality of the region’s suburban traits and rural access. Personally, Grunberg seems to be challenged by the slower pace of business. He says, “it’s tough to keep the ADD (attention deficit disorder) in-check here.”

The location is an advantage as Grunberg works to recruit and retain talent. Thanks to the proximity of Lexington and the fact that most people enjoy living in the Somerset region it’s easy to entice people.

What does he like the best about Somerset so far? “The weather.” I think he may have even embraced the old Kentucky adage: If you don’t like the weather wait 10 minutes.”

Author’s Note:  This article is based on an interview with Michael Grunberg conducted in December 2008 and has just been released from consideration by another publishing venue.  The title is a quote from an employee at Somerset Energy Refining that Mr. Grunberg has embraced.


Run with the C-Dogs: Libraries are Businesses

March 25, 2009

This Information Week article by Mary Hayes Weier gets to the heart of library business.

Budget cuts and increased usage at the NYPL make the newly implemented BI (Business Intelligence) system a timely innovation.  Applying the principles of business with accurate metrics will assist in having the ultimate cuts be well-informed business decisions rather than relying on gut instincts.

Ms. Weier does a great job of discussing how the system tracks time of visits and circulations numbers.  Go to her article for the details.  It may help you think about your own tough decisions in a new light.

Considering that budgets everywhere are being cut, I find it inspiring that NYPL is employing solid BI principles to run the library.  This is truly, a business model.

I am a huge proponent in applying business practices to libraries.  (I’m even presenting a workshop on Business Plans for Libraries next week.)  Seeing business methods applied  at one of the largest public libraries in the U.S. is incredibly encouraging.

If you are facing budget cuts and the ultimate necessity of   staff and/or service cuts, employing careful metrics is a great starting point.  My own local public library began the new calendar year with no Sunday hours.  It’s inconvenient for me but better than cutting the evening hours that I use more often.

I appreciate the confidence that business analytics can bring to tough service decisions in today’s library.  Probably not every library can or needs to deploy a BI system such as that used by NYPL.  However, if you are a library, you are collecting statistics.  Are you collecting the right ones?  Now might be a good time to reexamine which metrics you are and should collect.  And the best tip of all:  measure services to justify and quantify based upon your  supporting organization’s mission.

Using those metrics will allow you to run with the big dogs, aka the CFO, CEO and CIO


Common Sense Solutions

February 16, 2009

Thanks to Stephen Arnold’s post for alerting me to this ERP Checklist.  People who know me well, that I am a pretty practical person.  Many of the items in this checklist seem to be common sense considerations for any type of business project.

A few checkpoints are very specific to an Enterprise Resource Project, i.e. module purchase decision.

The practical part me of encourages any project manager who is trying to resolve organizational challenges by using technology, to pay attention to a few key practical steps that translate across projects.

  1. Focus on the problem you are solving and evaluate potential solutions against their ability to solve the problem.
  2. Get Organizational Leader Buy-In – without this buy in any solution drowns before the boat is launched.
  3. Choose your point person carefully.  This person is critical to the success of the project and must be able to communicate up and down business lines as well as organizing and managing a complex project in minute detail.

If you can concentrate on those three solutions as you move forward with an ERP solution you will be well on your way to success.  Common sense must play an important part in complex business decisions otherwise the complexity overwhelms the larger process.

Constance Ard February 16, 2009


Intellectual Capital: Chicken or Egg?

January 30, 2009

Today’s work has prompted me to wonder what came first the chicken or the egg, or in business terms what’s the most valuable asset for a business?

Is it intellectual capital, financial capital or technology?

I tend to feel that without the right personnel, capital and technology are not necessarily a business advantage.

How do business owners maximize profits without the right investments?  Personally, I value my brain trust beyond compare.  As useful as technology is, without the right advise at the right time, without the correct connections and the power of my intellect and my intellectual network bad decisions would have been the norm in this new endeavor.

I have had the pleasure of meeting many smart business people who know that without intellectual capital their money would not be a competitive edge.  Knowing that people understand the business at hand and think critically allows businesses to make informed decisions.

So why do business get blinded by gadgets and gizmos?  Shiny and new does not solve problems.  Technology only maximizes the time and knowledge base.  Without the right intellectual vetting how can you choose the right content management solution or invest in the most powerful hardware with a long shelf life?

While the chicken is necessary for the egg, the egg needs the chicken just as much.  In business, the right people choose the right technology and make the best investments for financial capital.  So invest in “key personnel” and get more bang with your assets.


Information = Knowledge?

October 16, 2008

Yesterday, I had the pleasure of attending a talk by Janice LaChance, CEO of SLA.  I was struck by Janice’s discussion about the importance of information professionals and research analysts in business.

Information availability does not necessarily mean that there is a direct correlation to intelligence.  This is especially true in light of the recent Wall Street fiasco.  If research analysts were able to warn against sub-prime lending trends based upon the accurate analysis of available information policy decisions at the top corporate level, perhaps disaster could have minimized or averted.

What is apparent, is that despite the wealth of information out there, without qualified information users, analysts and managers knowledge is lost.

Business intelligence doesn’t mean accessing information.  It means using information intelligently to demonstrate knowledge and understanding of the activities affecting business at many levels and executing informed, knowledgeable decisions.


Business Intelligence

September 5, 2008

Thanks to Stephen Arnold at Beyond Search for leading me to this article about BI.

We all wish that search worked the way we think it should.  Our expectations aren’t high.  I go to the LFPL OPAC and search for an author and seemingly retrieve anything with any of those words or none of those words returned in what to my mind is a random results list.  I mean really is it that hard to retrieve a list of materials held by the library with author Tuchman?  I wouldn’t think so, I’m just glad my searching has improved with the new OPAC system, when I first moved to Louisville I just roamed the shelves of the very tiny branch that I still frequent.  Good thing I learned the Dewey Decimal system way back when.

Anyway, back to BI.  Rarely are users searching for searching sake.  Ultimately, they are seeking specific answers.  Answers to the question of who, what, when, how, why and should.  So the fact that enterprise systems are working to improve the ability to answer questions when users perform a search give me hope.

I truly like the results I get when I use Silobreaker.com. Searching news is one of the most powerful tools in BI, CI and research in general.  Having a system that gives you news in context makes a researcher sing Opera ala Bugs Bunny.

When organizations invest in a system that takes their internal data, in whatever format it may exist, blend that with data from other structured sources and deliver contextual results business will not be done as usual, it will be done on a level far above the usual.

There are some companies out there making this happen.  Unfortunately, there are many factors beyond technology that challenge the functionality for this ideal application.  Security, user roles, and data limitations are just a few of the considerations to be accounted for when choosing your own information solution.  If you want to stay on top of the technical developments, I highly recommend adding Beyond Search to your feedreader.

In the meantime, take stock of what your business intelligence goals and challenges are and investigate the available solutions so that you can get as close to one query for the who, what, when, how, why and should answers as possible.