Taxonomies are just one component of good content management. And content management is only a single component of knowledge management.
There are many good reasons for both knowledge and content management in business today. Sometimes it is more effective to explain the consequences of poor content management than the good reasons for it when building a business case for implementing new processes.
Per AIIM’s Enterprise Content Management three major consequences of poor content management processes
- Loss of customers who don’t find information when needed
- Loss of productivity because employees can’t find information when needed for daily activities, crisis and even collaboration in a global environment.
- Loss of institutional knowledge because there is no documentation of who did what, when, how and why?
Retaining customers and decreasing the costs of work are two critical factors in successful business. If a business can implement information processes that increases findability and decreases looking then they have more time for business activities such as critical analysis and research and development, These are the activities that will allow the company to strive forward rather than spin their wheels stuck in the muck and mire of information mud.
Constance Ard
